Refund Policy

1. Overview

At J.E Lovers Ventures, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.

2. Eligibility for Returns

You may request a return or exchange if:

  • The item is damaged, defective, or incorrect
  • The item is unused and in its original condition
  • The request is made within 24–48 hours after delivery

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or damaged after delivery
  • Items without original packaging
  • Any item marked as non-returnable

4. Return Process

To initiate a return:

  • Contact us with your order details
  • Provide proof (photos or description) of the issue
  • Wait for confirmation before returning the item

5. Refunds

Once your return is approved:

  • Refunds will be processed via the original payment method
  • Processing time may take 3–7 working days

6. Exchanges

We may offer exchanges for:

  • Wrong items delivered
  • Damaged or defective products

Exchange requests are subject to product availability.

7. Shipping Costs for Returns

  • If the return is due to our error, we will cover the shipping cost
  • If the return is for other reasons, the customer may bear the cost

8. Late or Missing Refunds

If you have not received your refund within the stated time:

  • Check with your payment provider
  • Contact us for further assistance

9. Contact Us

For all refund or return inquiries, please reach out to us through our official communication channels.

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