Shipping Policy

1. Order Processing

  • Orders are processed within 24–48 hours after payment confirmation
  • Orders are processed on business days only (excluding weekends and holidays)

2. Delivery Locations

We currently deliver nationwide across Ghana.

3. Delivery Timeframes

Estimated delivery times:

  • Within Accra: 1–2 working days
  • Outside Accra: 2–5 working days

Delivery times may vary depending on location and external factors.

4. Shipping Costs

Shipping fees are calculated based on:

  • Delivery location
  • Size and weight of the order

The exact cost will be displayed at checkout before payment.

5. Order Tracking

Customers will receive updates regarding their order status. For additional tracking support, you can contact us directly.

6. Delivery Issues

If you experience any issues with your delivery:

  • Contact us immediately
  • Provide your order details for quick assistance

We will work to resolve the issue as soon as possible.

7. Failed Deliveries

If delivery fails due to incorrect details or unavailability:

  • Re-delivery may attract an additional charge
  • Customers are responsible for providing accurate delivery information
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